FAQ Online Boutique

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HAS MY ORDER BEING SHIPPED?

A message confirming that your order has been shipped will be sent to the email you provided once we've confirmed your payment and information.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

 If you need any assistance with your order, please email us at sunanah63@gmail.com or call us at +18004691419 

HOW DO I TRACK MY ORDER?

To track your order, kindly visit the official website of the carrier used to ship your package with your Tracking number, navigate to their tracking page and paste your tracking number in the provided box, you will receive information on the status of your order. Notwithstanding, if you find it difficult to track your order due to any challenge faced, you can always reach out to us on our email at  sunanah63@gmail.com or call us at +18004691419  

MY ORDER NEVER ARRIVED

If you have difficulties receiving your order within the time given, this could be due to logistics issues not planned for, notwithstanding, you can always reach out to us on our email at  sunanah63@gmail.com or call us at +18004691419 to resolve this amicably

AN ITEM IS MISSING FROM MY SHIPMENT

Should you notice any item missing from your shipment, please keep us informed on time by providing every useful information that could help to identify the missing item.

MY PRODUCT IS MISSING PARTS

We are always meticulous when it comes to getting your order to you as being requested but should there be any cause for any part of your products missing, kindly feed us with every information needed to make amendment and if there arise any need for additional information from you, we will always get across to you on that.

WHEN WILL MY BACK ORDER ARRIVE?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.